Frequently Asked Questions
Everything you need to know about our premium sports gear and services.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How can I track my delivery?
Once your order has been dispatched, you will receive an automated email containing a tracking number and a link to the carrier's website so you can monitor your package's progress.
What is your return policy for sports equipment?
We offer a 30-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do your products come with a warranty?
Yes, all Knog products are covered by a 2-year limited warranty against manufacturing defects. This ensures you receive the high-quality performance gear you expect from our brand.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your bike lights and accessories waterproof?
Most of our outdoor and cycling gear is rated IP67 or higher, meaning they are 100% waterproof and dustproof, designed to withstand the toughest weather conditions.